Coronavirus update

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Do you have any questions that I can help with?​

In light of the Coronavirus pandemic, I wanted to let you know about the precautions that I and my building management team are taking, and to ask for your help in protecting all of us from this new disease.

The current government advice is mainly based around minimising social contact and practising good hygiene.  However, obviously physiotherapy generally requires some form of physical contact, so I’m being as careful as I can.

Social contact

If you are sick, please do not come to your session! The symptoms of Coronavirus are a high temperature, a cough, and breathing difficulties.  If you develop any of these symptoms, please self-isolate and then just let us know (email help@nellmead.com or call us on 0207 175 0150). Under these circumstances, you will not be charged for a cancellation – I will be grateful!  I do not want to catch it and I certainly don’t want to spread it.  Like many of us, I have older relatives with underlying health issues, and they could certainly do without it!

Similarly, if you test positive for the virus within 5 days after a physio session, please let me know, as if you are infected, I will not only need to go home and isolate myself, but will also need to contact all the patients I have seen since your session, to warn them of the risk.

Hygiene

Within my building, the cleaning staff are taking extra precautions to clean high use areas such as WCs, kitchens, push panels, door handles etc; and they are cleaning my room thoroughly each evening. While the reception team are currently still asking all patients and visitors to sign into the building using a tablet, they have assured me that they are cleaning the tablet regularly (“at least every half an hour, and more often during busy times”) and that they have ordered hand sanitiser which will also be available at reception.

When you arrive, the bathrooms are to the right of reception and I would be super grateful if you would pop in there before your sessions to wash your hands.  I will of course also have washed mine very thoroughly before touching you!  I also have alcohol based hand sanitiser on my desk and am happy for you to use it.  I am changing the treatment couch linen regularly and always cover it with single-use paper roll in any case.

If anything changes, I will update you here, and anyone who has signed up to my mailing list will be informed via newsletter; my team and I will of course let you know, immediately and individually, if any issues arise that may affect your treatment session.

Do you have any questions that I can help with?

The clinic is open!

(online treatment still available)

The Prime Minister’s announcement on 1 Nov was clear that medical services should continue, and that people who need medical appointments should continue to attend them. Therefore the clinic will remain open, with everything wipe-clean and COVID-safe.

"Virtual first" continues...

However, the current government advice is that I have to see patients online before I can see you in clinic, and that I should only see you face to face (or mask to mask!) if we both agree that the benefits of hands-on treatment outweigh the risks of coronavirus transmission.  If hands-on treatment is not the most appropriate option for you, then I will continue to offer online treatment for the foreseeable future.

So please call my team on 0207 175 0150 and book your physio appointment as usual – or to read more about the COVID-safe measures we’re taking, please click the button to continue reading.