Laptop neck? You need an online physio!

People who come to see me with neck symptoms are usually pretty unhappy – it’s a horrible area to be experiencing pain. In more minor cases, they may say they notice their symptoms just when they’re turning their head in one direction, or that they can’t look over their shoulder comfortably when they’re driving. In more complex cases, they may say their neck is sore all the time, that their head feels too heavy to hold up, that they have a constant ache at the base of their skull, or that they’re experiencing pins and needles or numbness down one arm.

Online neck pain assessment and treatment

Why do I get neck pain?

People who come to see me with neck symptoms are usually pretty unhappy – it’s a horrible area to be experiencing pain. In more minor cases, they may say they notice their symptoms just when they’re turning their head in one direction, or that they can’t look over their shoulder comfortably when they’re driving. In more complex cases, they may say their neck is sore all the time, that their head feels too heavy to hold up, that they have a constant ache at the base of their skull, or that they’re experiencing pins and needles or numbness down one arm.


We often hold a lot of stress in our neck/shoulder region, which is especially relevant during lockdown; and most of us are moving less and sitting more. Even worse, we’re spending more time sat slouched, working on laptops and forcing our necks forward, so that our back muscles have to work overtime to prevent us from faceplanting onto the keyboard!

Why Nell can help with neck pain

I’m Nell, a physiotherapist and former British Army Major. Over the last 20 years, I have helped thousands of people get better, even when it seemed like no one else could help. My success rate is directly tied to my treatment philosophy: helping you recover involves looking at your whole body, not just the bit that hurts. I can follow the clues and trace many problems back to their source and resolve them. The more information I have, the more precise I can be with treatment. And the more precise and targeted the treatment, the faster you start seeing improvements and relief.

Since the start of lockdown, I’ve been developing ways to assess and treat patients with neck pain online. It’s not the same as coming into clinic, but I can still do a lot, and have still helped lots of people to make a full recovery from their neck problems.

How will you help me?

Using encrypted video technology, I can observe how you use your whole body, directing you to make specific movements that can help us uncover the real source of your neck pain. If necessary, I can refer you for a scan or to see a consultant; but most of the time we can analyse the cause of your neck issue and treat it with bespoke, targeted physiotherapy – a combination of exercises and self-applied manual therapy that I can teach you during online treatment sessions.

While my central London clinic is closed, if specialist hands-on treatment is really necessary, and if we both agree that the benefits of physiotherapy outweigh the risks of coronavirus transmission, then I may be able to visit your home – but most of my neck pain patients are making a good recovery with online treatment alone.

Many people assume that stiff and sore necks are an inevitable part of aging.  I’m here to show you that doesn’t have to be the case!

Just call my team on 0207 175 0150 or use the form at the top of the page and let me help you to sort out your laptop neck!

Many people assume that stiff and sore necks are an inevitable part of aging.  I’m here to show you that doesn’t have to be the case!

Just call my team on
0207 175 0150 or use the form below and let me help you to sort out your laptop neck!

The clinic is open!

(online treatment still available)

The Prime Minister’s announcement on 1 Nov was clear that medical services should continue, and that people who need medical appointments should continue to attend them. Therefore the clinic will remain open, with everything wipe-clean and COVID-safe.

"Virtual first" continues...

However, the current government advice is that I have to see patients online before I can see you in clinic, and that I should only see you face to face (or mask to mask!) if we both agree that the benefits of hands-on treatment outweigh the risks of coronavirus transmission.  If hands-on treatment is not the most appropriate option for you, then I will continue to offer online treatment for the foreseeable future.

So please call my team on 0207 175 0150 and book your physio appointment as usual – or to read more about the COVID-safe measures we’re taking, please click the button to continue reading.